Today kicks off the 2011 Elite User Conference and this year we hope that you will Be Inspiredby some new ways to communicate. As always, we have an exciting agenda which will allow you to connect with others in the industry, learn more about the ways our Elite products and services are evolving to support you, and provide …
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The code of champions
Self-proclaimed sports nut and best-selling author Ross Bernstein kicked-off the Elite User Conference today with a high-energy address about how the unwritten rules, or codes, in sports relate to the business world. “The business game has changed,” said Bernstein. “Enron and Bernie Madoff show us that a decimal point can make a big difference.” He said that …
- June 13, 2011
- Susan Martin
Elite User Conference: Exploring 3E for Enterprise users
Well, that session was well attended! Standing room only for the overview of 3E for Enterprise users. I explained the format was to be a highlight of some of the major differences that exist within 3E, as compared to Enterprise and Webview. We had two projectors running, one with Enterprise and the other with 3E …
- June 13, 2011
- Susan Martin
What keeps you up at night?
Alternative fee arrangements, cutting costs and keeping “the right” talent were at the top of the list for more than two dozen clients who attended the Executive Level Briefing earlier today at the 2011 Elite User Conference. Mark Medice, program head for Peer Monitor from Hildebrandt Baker Robbins, started off the session with an intriguing …
- June 13, 2011
- Susan Martin
It’s a bird…it’s a plane…no, it’s a West Reference Attorney!
Have you ever reached a research roadblock at 2 a.m.? If you have, you’re not alone. That’s why we have West Reference Attorneys to the rescue 24/7 to help you with any legal research need. In addition to our 1-800 number (which is 1-800-REF-ATTY for those of you who don’t yet have us on speed-dial), …
- June 8, 2011
- Susan Martin
U.S. Senator Amy Klobuchar visits Thomson Reuters
On June 2, Senator Amy Klobuchar made a stop at the Thomson Reuters campus in Eagan, Minn. I’ve had the pleasure of working with Senator Klobuchar for many years, beginning during my tenure as Mayor of Minneapolis – Senator Klobuchar was serving as the Hennepin County District Attorney at the same time. Senator Klobuchar met …
- June 6, 2011
- Sharon Sayles Belton
Pangea3 opens major U.S. location, New York Times covers the story
Pangea3, the global leader in legal process outsourcing, is opening a new office in suburban Dallas, Texas. This move is part of a broader strategy by Thomson Reuters to expand its footprint in the growing legal process outsourcing market with new pan-global, cost-effective services that meet the changing needs of the legal marketplace, and of …
- June 3, 2011
- Susan Martin
Legal people: Winning big when it matters the most
What would you do if someone knocked on your door and handed you a giant check for US$100,000? Scream? Cry? Jump up and down? For one lucky employee, all she could do was stare in disbelief. “I was just stunned,” says Andrea O’Shea, a senior publishing specialist from Legal Editorial Operations in the US Law …
- May 19, 2011
- Susan Martin
Professional news has arrived in New York
Announced in today’s news release, Thomson Reuters has launched a website and mobile app for New York-based legal practitioners that bring together cutting-edge news from Reuters, the global news leader, with unmatched legal analysis and materials from Westlaw, the leader in legal research. This new offering, launched under the broader Thomson Reuters News & Insight suite, covers everything from the …
- May 13, 2011
- Susan Martin
Don’t stay on the line – how hanging up can improve the customer service experience
Waiting on hold is admittedly no one’s favorite part of interacting with a business. But, with the implementation of a new service called Virtual Hold in our call centers that support many of our legal businesses, our customers will now have the option to bypass waiting on the line. Virtual Hold is designed to enhance the customers’ …
- May 10, 2011
- Susan Martin
