With people and pricing in place, process offers the most levers to drive continuous improvement. An excellent way for law departments to drive continuous process improvement at law firms is for law departments to actually speak to law firms about continuous process improvement in concrete terms. How? Data-driven conversations. My approach to structured dialogue is …
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legal services
David Curle interviews Canadian lawyer and author Mitch Kowalski
Mitch Kowalski, innovative thinker, Canadian lawyer and author of Avoiding Extinction: Reimagining Legal Services for the 21st Century, was in Eagan, Minn. last week, speaking with Thomson Reuters employees. He spoke about what he calls the “Great Legal Reformation,” which is the early stages of the most disruptive period of time in the history of the …
- April 28, 2015
- Susan Martin
Serengeti hosts an evening with Richard Susskind
Serengeti, a Thomson Reuters business, is hosting an evening with Richard Susskind on Tuesday, Sept. 30. This exclusive free event for in-house counsel is to celebrate the expansion of the Serengeti business in the UK, and presents an unmissable opportunity to hear one of the legal industries most highly regarded thought-leaders speak. The event will be …
- September 22, 2014
- Paul Sandell
The impact of legal research technology on the value and delivery of legal services
When asked if technology brings value to her clients and the cost of legal services, Jaye Lapachet, Manager of Library Services at Coblentz, Patch, Duffy & Bass LLP in San Francisco, explains “better efficiency means that attorneys can spend more time face to face with clients rather than online searching. The more attorneys can be focused on …
- December 1, 2011
- Susan Martin