I had the privilege of hosting the opening keynote session at VANTAGE EMEA this week and both Eric Ruud and I devoted a lot of our time to discussing our continued focus and commitment to Customer Advocacy. We have made many changes to enhance the customer experience over the past year. As I said onstage …
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Elite
Elite Vantage EMEA 2016 User Conference
The Elite Vantage EMEA 2016 User Conference is underway in London. The two-day conference brings together Thomson Reuters Elite users from across Europe, Africa and the Middle East. Elizabet Hardy, Vice President of Product Management and Eric Sugden, Chief Technology Officer discuss what will take place at Vantage, including the release of Elite 3E version …
- September 26, 2016
- Leonard Lee
Connecting with Elite Customers at ILTACON 2016
Thomson Reuters Elite has been engaging its customer base to glean input and feedback to help improve its products. Elizabet Hardy, vice president, product management at Elite, discusses what Elite is hearing from its customers through ILTACON and other customer engagements.
- August 31, 2016
- Leonard Lee
ILTACON 2016: Growing Up With ILTA
I am what’s known as a “lifer”… or an “old-timer … or any number of other descriptors usually said affectionately but with just the slightest hint of pejorative undertone. I’ve been around the legal tech community a long time, and am coming up on 24 years at Thomson Reuters Elite. However, I am a mere …
- August 29, 2016
- Alex Cook
Workspace: Justin Farmer Focuses on Efficiencies
Sessions continue in full force today at the VANTAGE 2016: Worldwide Conference held in Nashville, Tenn., where I checked in with Justin Farmer, senior director, Product Management, on what he is hearing at the event. Legal Current: Justin, what are some of the key issues you have been hearing from customers this year, and …
- May 26, 2016
- Gretchen DeSutter
2016 Elite VANTAGE User Conference Wrap-Up
The 2016 Elite VANTAGE Worldwide User Conference saw record attendance, with 1100 users, 300 sessions and numerous customer panels, demos, sharing best practices, and talking about industry trends. Eric Ruud, Managing Director for Legal Enterprise Solutions, discusses this year’s VANTAGE conference, and how users can continue to keep up with developments at Elite throughout the …
- May 26, 2016
- Leonard Lee
Creating a Customer-Focused Community at Elite
What does it take to turn a business with more than 4400 customers in 40 countries into a customer-focused community? Patrick Hurley, Elite vice president of customer advocacy, discusses Elite’s effort to put the customer at the forefront of everything it does, and how that plays into the VANTAGE 2016 Worldwide User Conference underway in …
- May 25, 2016
- Leonard Lee
Products, Programs and People: Eric Sugden on Technology
The VANTAGE 2106: Worldwide Conference is underway in Nashville, Tenn. this week, and Eric Sugden, Chief Technology Officer, Elite, presented his technology vision at yesterday’s keynote to the more than 1,100 customers in attendance. We caught-up with Eric after his talk to hear more about the future of Elite. Legal Current: In your keynote you …
- May 24, 2016
- Gretchen DeSutter
VANTAGE 2016 Elite Worldwide User Conference Kicks Off
VANTAGE 2016 Worldwide User Conference is being held in Nashville this week. More than 1100 Elite users will take in presentations, user group meetings, exhibits, demos and a learning lab. Elizabet Hardy, vice president of product management for Elite, discusses today’s keynote that kicked off the conference. [audio:http://traffic.libsyn.com/legalcurrent/Elite_VANTAGE_2016_Keynote__Kickoff.mp3]
- May 23, 2016
- Leonard Lee
Thomson Reuters Earns Top Honors in 2016 National Law Journal Readers Poll
The National Law Journal readers honored Thomson Reuters WestlawTM and Thomson Reuters EliteTM with their highest accolades across six categories in the fifth annual Best of The National Law Journal Readers Rankings. Elite was named the best in Law Firm Business Intelligence Solution for the second year in a row and best in Matter Management …
- March 30, 2016
- Alex Cook
