How we listened to customers at the ONESOURCE user conference
Hundreds of tweets…204 written comments…10 executive listening sessions… dozens of video interviews….and 1,500 pairs of orange sunglasses. Those were the stats from the “We’re Listening @ ONESOURCE” booth, where attendees at Tax & Accounting’s ONESOURCE user conference were able to provide feedback to Thomson Reuters about our products, services and anything else on their mind.
“We’re Listening” is a program that engages clients by starting dialogues with them through both new and traditional media at customer events. The ‘We’re Listening” team of Thomson Reuters communications and social media specialists set up a booth at the ONESOURCE conference in Miami during the week of Nov 1-4 and gave attendees the opportunity to say, write and tweet their feedback throughout the event.
And they responded, giving us their thoughts on everything from the ONESOURCE platform to the conference food. Now, the feedback will be shared with executives, product teams and event planners.
Check out the video below to hear more about what some of our customers had to say about ONESOURCE and the “We’re Listening” program.