Change Management and Buy-In – The Final Ingredient of the Court Case Management Cookbook
The third and final ingredient for the Court Case Management Cookbook gets a little personal.
We can dive into the technical details of systems and the benefits of various technology stacks. But when it comes down to the day-to-day use and success of a system it hinges on the ability for the court staff to embrace and use the case management system (CMS). The staff’s willingness to change, along with the ease of use, and the intuitive nature of the system means that the end-users that live and breathe the processes of the court must buy-in to the new CMS.
No matter how big or little the perceived changes may be to staff, employing change management principles can be the key to planning, purchasing, implementing and rolling-out of a new CMS.
To obtain support from the entire team, incorporate change management principles into your next big court technology roll-out.
And now your Court Case Management Cookbook is now complete with the three key ingredients to building a successful CMS and they are:
- Writing an innovation-seeking RFP
- Avoid custom solutions that may leave the court outdated in a few years or stuck with costly fees
- Prepare for a successful system transition through the use of change management tactics.
For more on Thomson Reuters presence at CTC 2017, click here. And for more on C-Track Court Management, click here.
This post was written by Dori Buckethal, marketing manager with the Thomson Reuters Government team.