When a law firm asks, “How are we doing?”, it can be difficult to know which performance metrics really matter. ProLaw has put together a free white paper that looks at different metrics for measuring law firm performance. It breaks out seven different management categories that are either in common use or have been proposed by various …
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PMI shows improving law firm market – podcast
The Hildebrandt Baker Robbins Peer Monitor Index rose again in the first quarter, a result of improving demand for legal services and law firm profitability. The PMI rose 5 points to a reading of 60, its second consecutive quarterly increase. While law firms are slowly ramping up their hiring in response to improving demand, weak rate growth …
- June 7, 2011
- Susan Martin
U.S. Senator Amy Klobuchar visits Thomson Reuters
On June 2, Senator Amy Klobuchar made a stop at the Thomson Reuters campus in Eagan, Minn. I’ve had the pleasure of working with Senator Klobuchar for many years, beginning during my tenure as Mayor of Minneapolis – Senator Klobuchar was serving as the Hennepin County District Attorney at the same time. Senator Klobuchar met …
- June 6, 2011
- Sharon Sayles Belton
Social media and political unrest, financial rewards for whistleblowers and prank calling 911 – Podcast: June 2011
We have an especially dynamic episode this month – the highlight being an interview on how social media plays a role in political unrest around the world. We speak with Peter Apps, political risk correspondent for Reuters, about the use of social media in the uprising in Egypt and other parts of the Middle East. …
- June 3, 2011
- Leonard Lee
Pangea3 opens major U.S. location, New York Times covers the story
Pangea3, the global leader in legal process outsourcing, is opening a new office in suburban Dallas, Texas. This move is part of a broader strategy by Thomson Reuters to expand its footprint in the growing legal process outsourcing market with new pan-global, cost-effective services that meet the changing needs of the legal marketplace, and of …
- June 3, 2011
- Susan Martin
Legal people: Winning big when it matters the most
What would you do if someone knocked on your door and handed you a giant check for US$100,000? Scream? Cry? Jump up and down? For one lucky employee, all she could do was stare in disbelief. “I was just stunned,” says Andrea O’Shea, a senior publishing specialist from Legal Editorial Operations in the US Law …
- May 19, 2011
- Susan Martin
Don’t stay on the line – how hanging up can improve the customer service experience
Waiting on hold is admittedly no one’s favorite part of interacting with a business. But, with the implementation of a new service called Virtual Hold in our call centers that support many of our legal businesses, our customers will now have the option to bypass waiting on the line. Virtual Hold is designed to enhance the customers’ …
- May 10, 2011
- Susan Martin
Social media and the law, stashing money and unpaid traffic tickets – Podcast: May 2011
In this month’s episode, we wrap up the old and kick off the new. The interview segment brings to a close our three-part series with author John Browning on the impact that social media is having on the law. This time we focus on the ethical implications of social media and whether or not the traditional rules …
- May 5, 2011
- Leonard Lee
Latest trends in insurance law – Podcast: April 2011
How do events like the recent earthquake and tsunami in Japan impact insurance law? How is the insurance world keeping up with the ever-changing social media landscape? For answers to these questions and more, we turned to attorney and author, Steven Plitt. Steven is the author of several insurance related publications including Couch on Insurance as well as …
- April 29, 2011
- Leonard Lee
Eagan, Minn. campus hosts visitor from Brazil
Last Friday, a Twin Cities-based Reuters journalist, David Bailey, sat down with a television reporter from southern Brazil, Mayra Pereira Chagas, who was touring our Eagan facility as part of the 2011 Rotary International Group Study Exchange, hosted by the Eagan Rotary. Over quiche, salad and flourless chocolate torte, the two discussed their profession, and …
- April 28, 2011
- Susan Martin
