Alternative fee arrangements, cutting costs and keeping “the right” talent were at the top of the list for more than two dozen clients who attended the Executive Level Briefing earlier today at the 2011 Elite User Conference. Mark Medice, program head for Peer Monitor from Hildebrandt Baker Robbins, started off the session with an intriguing …
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Bizarre settlement has Malaysian man tweet apology 100 times
In January, writer/performer Fahmi Fadzil found himself in a defamation case after posting an untrue tweet claiming a friend of his was mistreated by her employers at a magazine run by Blu Inc Media. Unsatisfied with Fahmi’s initial apology hours after the tweet, Blu Inc demanded financial damages and a published apology. The case was settled this …
- June 10, 2011
- Susan Martin
It’s a bird…it’s a plane…no, it’s a West Reference Attorney!
Have you ever reached a research roadblock at 2 a.m.? If you have, you’re not alone. That’s why we have West Reference Attorneys to the rescue 24/7 to help you with any legal research need. In addition to our 1-800 number (which is 1-800-REF-ATTY for those of you who don’t yet have us on speed-dial), …
- June 8, 2011
- Susan Martin
ProLaw white paper available on law firm performance metrics with ProLaw XII – podcast
When a law firm asks, “How are we doing?”, it can be difficult to know which performance metrics really matter. ProLaw has put together a free white paper that looks at different metrics for measuring law firm performance. It breaks out seven different management categories that are either in common use or have been proposed by various …
- June 8, 2011
- Susan Martin
PMI shows improving law firm market – podcast
The Hildebrandt Baker Robbins Peer Monitor Index rose again in the first quarter, a result of improving demand for legal services and law firm profitability. The PMI rose 5 points to a reading of 60, its second consecutive quarterly increase. While law firms are slowly ramping up their hiring in response to improving demand, weak rate growth …
- June 7, 2011
- Susan Martin
U.S. Senator Amy Klobuchar visits Thomson Reuters
On June 2, Senator Amy Klobuchar made a stop at the Thomson Reuters campus in Eagan, Minn. I’ve had the pleasure of working with Senator Klobuchar for many years, beginning during my tenure as Mayor of Minneapolis – Senator Klobuchar was serving as the Hennepin County District Attorney at the same time. Senator Klobuchar met …
- June 6, 2011
- Sharon Sayles Belton
Social media and political unrest, financial rewards for whistleblowers and prank calling 911 – Podcast: June 2011
We have an especially dynamic episode this month – the highlight being an interview on how social media plays a role in political unrest around the world. We speak with Peter Apps, political risk correspondent for Reuters, about the use of social media in the uprising in Egypt and other parts of the Middle East. …
- June 3, 2011
- Leonard Lee
Pangea3 opens major U.S. location, New York Times covers the story
Pangea3, the global leader in legal process outsourcing, is opening a new office in suburban Dallas, Texas. This move is part of a broader strategy by Thomson Reuters to expand its footprint in the growing legal process outsourcing market with new pan-global, cost-effective services that meet the changing needs of the legal marketplace, and of …
- June 3, 2011
- Susan Martin
Legal people: Winning big when it matters the most
What would you do if someone knocked on your door and handed you a giant check for US$100,000? Scream? Cry? Jump up and down? For one lucky employee, all she could do was stare in disbelief. “I was just stunned,” says Andrea O’Shea, a senior publishing specialist from Legal Editorial Operations in the US Law …
- May 19, 2011
- Susan Martin
Don’t stay on the line – how hanging up can improve the customer service experience
Waiting on hold is admittedly no one’s favorite part of interacting with a business. But, with the implementation of a new service called Virtual Hold in our call centers that support many of our legal businesses, our customers will now have the option to bypass waiting on the line. Virtual Hold is designed to enhance the customers’ …
- May 10, 2011
- Susan Martin