Before you head out for the weekend, check out your legal news headlines from Thomson Reuters News and Insight. D.C. law firm Patton Boggs lays off lawyers, sources say The firm, which has more than 550 attorneys in nine offices worldwide, is known best for its lobbying and public policy work in Washington. Appeals court …
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Thomson Reuters uses social media to engage in customer support initiatives
Two years ago, an innovative customer service strategy began to emerge at Thomson Reuters that would eventually evolve into the company’s Customer Experience Operations’ use of Twitter to find and respond to customer complaints. The project began in 2010 with the Reference Attorney Summer Associate Blog, which was targeted toward summer associates at law firms. …
- February 13, 2013
- Susan Martin
Thomson Reuters delivers 22,000 books to Mali
In spite of the political conflict and unrest underway in Mali, a Books for Africa container of 22,000 books, including a Thomson Reuters law/human rights library, arrived safely in Bamako, Mali. The shipment was unfortunately delayed for several months until it was confirmed safe to transport them to the capitol city. The books are currently …
- February 8, 2013
- Sharon Sayles Belton
Super Bowls, commercials and trademarks
The Super Bowl is almost as well known for its commercials as it is for the game itself. The commercials are also well known to attorneys, since trademark infringement against the NFL is becoming a major issue. Greg Korn of Kinsella Weitzman Iser Kump and Aldisert LLP discusses some of the pitfalls that await businesses …
- February 1, 2013
- Leonard Lee
Westlaw Editorial team’s top cases of 2012
Over the past few weeks, the Westlaw Insider blog has been featuring posts from the Westlaw Editorial team, who analyze cases, statutes and Headnotes, as well as the rest of our editorial enhancements. This series provides a concise review of some of the most important court cases of last year. While explaining the legal significance …
- February 1, 2013
- Susan Martin
Can your computer conduct document reviews?
This post was written by Patricia Taylor. In complex litigation, document review is often the timeliest and most costly aspect of the discovery process. A recent ruling in a Virginia court and a 2011 article published in the Richmond Journal of Law & Technology may change that. In June 2012, a Virginia state court judge …
- January 28, 2013
- Susan Martin
Understanding transactional attorneys in their native habitat
How can we better understand our customers and their needs? That’s a question a research team from the Thomson Reuters legal businesses has been working to answer through ethnography, a research method that focuses on observation rather than inquiry. Ethnographic research is a branch of anthropology that uses observational methods to gather empirical data to …
- January 15, 2013
- Susan Martin
Thomson Reuters to acquire Practical Law Company
This post was written by Allison Guidette, managing director of Large Law Firms I’m pleased to announce that Thomson Reuters has signed a definitive agreement to acquire Practical Law Company, the London-based provider of practical legal know-how and workflow tools to law firms and corporate law departments. Practical Law Company’s strength is its focus upon …
- January 4, 2013
- Susan Martin
Don’t Tweet That! Legal Current Podcast December 2012
Our episode this month highlights some great legal aspects of interesting news stories. To start, our “Chaos in the Courts”segment talks how not to use Twitter during a natural disaster. Then in our “On the Blawgs” segment, we feature a story how not to use Instagram when you’re voting Our interview segment is with Christopher …
- December 21, 2012
- Scott Augustin
Connecting what matters: Clients weigh in on law office workflow
In today’s economy, departments in corporations across the globe are being forced to do more with less, while under increasing pressure to deliver greater value to their organizations. Legal departments are no exception. But what if there were significant opportunities for corporate counsel to increase the efficiency of their departments and better meet the legal …
- December 21, 2012
- Susan Martin