Public sector legal departments are facing greater challenges managing their critical tasks as their environment has become more complex and demanding, according to a survey conducted by Thomson Reuters.

The survey identified specific bottlenecks and opportunities to leverage technology to improve workflows. Certain critical tasks highlighted in the survey by legal departments, such as legal research and matter and case management, are being addressed through the use of technology and automated tools.

Thomson Reuters surveyed more than 500 public sector legal department leaders, attorneys and staff focusing on their daily challenges, key tasks, how they complete those tasks, and the technology systems and tools they use. The survey pinpointed these four critical tasks that are widespread among government legal departments where automated tools are needed, but not used:

  • Legal drafting (73%)
  • Managing document review and discovery (62%)
  • Managing legal/litigation holds (61%)
  • Collaboration – internally and externally (58%)

“Government legal departments have and will continue to face numerous challenges that put a strain on their department, resources and productivity,” said Steve Rubley, managing director, Government, Thomson Reuters. “The survey clearly highlights the benefits departments could receive from automated point solutions to improve the situation and address their critical tasks. But, survey respondents expressed a need to connect disparate processes in their workflow with an integrated solution, such as Thomson Reuters Concourse, to help address problems such as duplicate data entry, ad hoc processes, multiple storage locations, and missed collaborative opportunities.”