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Reference Attorneys

What National Customer Service Week Means to Thomson Reuters

Happy National Customer Service Week! Customer Support is an important connection between Thomson Reuters and its customers.  Thomson Reuters has a long history of commitment to provide outstanding customer service. Lea Harpster, vice president of customer support, discusses the Thomson Reuters philosophy and approach to customer support, and the many dedicated team members who provide …

  • October 7, 2016
  • Leonard Lee

Happy 30th anniversary to Thomson Reuters Reference Attorneys – video pt. 2

Why become a reference attorney? There are many reasons, but past and present reference attorneys have told us that what keeps them working as a reference attorney is helping customers every day in their practice. When they go home to their families after their day, they feel great about telling them, “I helped someone today.” So, …

  • July 20, 2015
  • Gretchen DeSutter

What does your mom or dad do? Happy 30th anniversary to Reference Attorneys – video pt. 1

Jobs today aren’t always easy to define. Just ask your kids to explain what you do. In a recent survey of our past and present Thomson Reuters Reference Attorneys, we found that many chose to apply for this position as a unique way to use their legal background, and an opportunity to have more work-life …

  • July 17, 2015
  • Gretchen DeSutter

30 years of service: Reference Attorneys celebrate years of helping customers

The Reference Attorney department in the Legal business of Thomson Reuters is celebrating its 30th anniversary this year. When it launched in 1985, Back to the Future and Rambo were top-grossing films. Wham!, Madonna, and Chaka Khan were on top of the Billboard charts. Much has changed since then. What hasn’t changed is the Reference …

  • June 25, 2015
  • Susan Martin

Marijuana legislation continues to grow among states

Thomson Reuters recently produced a 50-state survey of marijuana laws which revealed a general trend toward liberalizing restrictions on marijuana use and cultivation. An infographic is available here. To read a follow up from the Thomson Reuters Reference Attorney group which includes updates to the original survey data, visit the Legal Solutions blog. 

  • October 17, 2013
  • Susan Martin

Lessons learned at AALL

This post was written by Mike Carlson, reference attorney at Thomson Reuters Reference attorneys have always had a strong affinity with law librarians. Our jobs are similar. We respond to a maddeningly diverse set of research requests and, as the legal market changes, so do our responsibilities. Now, we find ourselves taking on more responsibilities …

  • July 18, 2013
  • Susan Martin

Dan Dabney on reclassifying headnotes in the Key Number System

In the video below, Dan Dabney, chief taxonomist at Thomson Reuters, describes how our attorney-editors continue to make alterations to the Key Number System, including reclassifying 300,000 headnotes for the revisions to the Election Key Number. This year, the editorial staff also combined the topics “schools” and “colleges and universities” into a new topic: “education.” This …

  • July 17, 2013
  • Gretchen DeSutter

Thomson Reuters uses social media to engage in customer support initiatives

Two years ago, an innovative customer service strategy began to emerge at Thomson Reuters that would eventually evolve into the company’s Customer Experience Operations’ use of Twitter to find and respond to customer complaints. The project began in 2010 with the Reference Attorney Summer Associate Blog, which was targeted toward summer associates at law firms. …

  • February 13, 2013
  • Susan Martin

Reference Attorney Blog discussion at AALL

The West Reference Attorney Blog is a popular read for attorneys, legal researchers and other legal professionals. It has research tips, legal news, recent cases, and much more. At the AALL 105th Annual Meeting & Conference, we’ve been talking with law librarians about how they use the West Reference Attorney blog. Heidi Bloedow, vice president …

  • July 23, 2012
  • Scott Augustin

It’s a bird…it’s a plane…no, it’s a West Reference Attorney!

Have you ever reached a research roadblock at 2 a.m.? If you have, you’re not alone. That’s why we have West Reference Attorneys to the rescue 24/7 to help you with any legal research need. In addition to our 1-800 number (which is 1-800-REF-ATTY for those of you who don’t yet have us on speed-dial), …

  • June 8, 2011
  • Susan Martin

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Press Releases

Anti-Money Laundering Compliance Leaders Addressing New Requirements with Technology, Staff
MINNEAPOLIS-ST. PAUL, October 24, 2018 – The commencement of anti-money laundering (AML) requirements for financial institutions issued in May 2018 has caused increasing numbers of firms to shift their... Read more ...
Oct 24, 2018
Thomson Reuters Unveils New Legal Research Platform with Advanced AI: Westlaw Edge
MINNEAPOLIS-ST. PAUL, July 12, 2018 – Thomson Reuters today introduced Westlaw Edge, the latest advancement in legal research, providing legal professionals with the next generation of AI-driven legal search,... Read more ...
Jul 12, 2018
Thomson Reuters Legal Tracker LDO Index Notes Budget Squeeze, Prioritization of Cost Controls and Technology
Report details focus on legal operations, workload increase EAGAN, Minn. June 25, 2018 – For many corporate legal departments, budgets are not keeping up with the growing volume of... Read more ...
Jun 25, 2018

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