Thomson Reuters is commemorating 150 years of customer partnership and innovation to honor the 1872 founding of John B. West Publisher and Book Seller. West’s innovative spirit lives on in Westlaw – a product that still carries his name – and in the AI-driven products and legal research technology tools used by legal professionals worldwide. …
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Reference Attorneys
What National Customer Service Week Means to Thomson Reuters
Happy National Customer Service Week! Customer Support is an important connection between Thomson Reuters and its customers. Thomson Reuters has a long history of commitment to provide outstanding customer service. Lea Harpster, vice president of customer support, discusses the Thomson Reuters philosophy and approach to customer support, and the many dedicated team members who provide …
Happy 30th anniversary to Thomson Reuters Reference Attorneys – video pt. 2
Why become a reference attorney? There are many reasons, but past and present reference attorneys have told us that what keeps them working as a reference attorney is helping customers every day in their practice. When they go home to their families after their day, they feel great about telling them, “I helped someone today.” So, …
What does your mom or dad do? Happy 30th anniversary to Reference Attorneys – video pt. 1
Jobs today aren’t always easy to define. Just ask your kids to explain what you do. In a recent survey of our past and present Thomson Reuters Reference Attorneys, we found that many chose to apply for this position as a unique way to use their legal background, and an opportunity to have more work-life …
30 years of service: Reference Attorneys celebrate years of helping customers
The Reference Attorney department in the Legal business of Thomson Reuters is celebrating its 30th anniversary this year. When it launched in 1985, Back to the Future and Rambo were top-grossing films. Wham!, Madonna, and Chaka Khan were on top of the Billboard charts. Much has changed since then. What hasn’t changed is the Reference …
Marijuana legislation continues to grow among states
Thomson Reuters recently produced a 50-state survey of marijuana laws which revealed a general trend toward liberalizing restrictions on marijuana use and cultivation. An infographic is available here. To read a follow up from the Thomson Reuters Reference Attorney group which includes updates to the original survey data, visit the Legal Solutions blog.
Lessons learned at AALL
This post was written by Mike Carlson, reference attorney at Thomson Reuters Reference attorneys have always had a strong affinity with law librarians. Our jobs are similar. We respond to a maddeningly diverse set of research requests and, as the legal market changes, so do our responsibilities. Now, we find ourselves taking on more responsibilities …
Dan Dabney on reclassifying headnotes in the Key Number System
In the video below, Dan Dabney, chief taxonomist at Thomson Reuters, describes how our attorney-editors continue to make alterations to the Key Number System, including reclassifying 300,000 headnotes for the revisions to the Election Key Number. This year, the editorial staff also combined the topics “schools” and “colleges and universities” into a new topic: “education.” This …
Thomson Reuters uses social media to engage in customer support initiatives
Two years ago, an innovative customer service strategy began to emerge at Thomson Reuters that would eventually evolve into the company’s Customer Experience Operations’ use of Twitter to find and respond to customer complaints. The project began in 2010 with the Reference Attorney Summer Associate Blog, which was targeted toward summer associates at law firms. …
Reference Attorney Blog discussion at AALL
The West Reference Attorney Blog is a popular read for attorneys, legal researchers and other legal professionals. It has research tips, legal news, recent cases, and much more. At the AALL 105th Annual Meeting & Conference, we’ve been talking with law librarians about how they use the West Reference Attorney blog. Heidi Bloedow, vice president …
