Erica Kitaev, senior director, Product Management, Thomson Reuters, explored what it means to delight customers with Caden Damiano in The Way of Product Design podcast. They discussed how emotion and sentiment can be indicators of product success in the latest episode. Kitaev draws on her experience as a law firm partner to design products for …
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Erica Kitaev
Product Development Spotlight: Collaborating with Customers on Practical Law Dynamic Tool Set
For more than two years, a global Thomson Reuters team of product managers, legal editors, data scientists, UX professionals, software engineers and architects worked closely with customers on Practical Law Dynamic Tool Set. Following this month’s launch, Legal Current caught up with some Practical Law leaders who guided product development efforts for their perspectives on …
Practical Law Dynamic Tool Set: What’s Your Favorite Feature?
Today Thomson Reuters introduced Practical Law Dynamic Tool Set, features in Practical Law that use AI and dynamic graphical navigation to help legal professionals work better and with greater confidence. Legal professionals have long turned to Practical Law for expert, attorney-authored resources to quickly find answers they can trust. With Dynamic Tool Set, users can …
ABA TIPS 2018 Panel – Law Firms at Risk: The Ethical Duty to Protect Client Data in the New Breach Environment
Last week, the ABA’s Tort Trial and Insurance Practice Section (TIPS) met for its annual conference in Los Angeles. Featured among the three days’ worth of programs and panels was a discussion on law firms and the ongoing challenge of protecting client data. “Law Firms at Risk: The Ethical Duty to Protect Client Data in …