Here at Thomson Reuters, developing new ways to listen to customers has become an ongoing trend throughout the year. Recently, Hubbard One designed an impressive way to hear from customers through its new Insight video series. The videos connect Hubbard One’s clients to the most innovative ideas and trends in legal marketing, business development and practice management through interviews with thought leaders in the industry.

Each video highlights industry issues and market trends related to Hubbard One’s customers’ needs, including:

Today, they are releasing the 9th video in the series which features an interview with Jennifer Skiver, Client Relations Manager at Latham & Watkins. This episode looks at the changing client landscape and explores innovative ways firms can enhance the client experience.

You can watch all of the Insight videos on the Hubbard One website.

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