The perception of in-house legal departments as insular and obstructive can impede their ability to best serve the business. And while perceptions often don’t reflect reality, repositioning the legal department as a valued, equal and constructive part of the organization will have a dramatic effect on both the lawyers’ job satisfaction and overall efficiency in the business.

Just ask Kikelomo Lawal, deputy general counsel at Interac, Canada’s national debit card network. For the past six years, Lawal has overseen Interac’s legal, compliance and regulations department. While her team of 10 lawyers, law clerks, compliance officers and regulations writers were doing great work, she also recognized there were opportunities for better communication between legal and the business units to improve efficiencies in workflow.

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