Forum spoke with Gregory B. Jordan, general counsel of PNC Financial Services Group, and former global managing partner of Reed Smith LLP, about evolving client relationships, the exacting nature of determining client needs, and why both parties want the other to succeed.

The evolution of the legal profession, especially the relationship between law firms and their clients, is happening at an ever quickening pace, and those at the tip of that legal spear — those leading law practices both in private firms and in-house — are feeling these changes most acutely. Gregory B. Jordan, who has very recently been on both sides of the legal table, may know this better than most.

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