Craig YolitzCraig Yolitz, vice president of Customer Operations at FindLaw, began his career with Thomson Reuters in 1985, the day after graduating from the University of Wisconsin-Stout. It all began with an internship with manufacturing and print operations, and as he continued to explore his interests in printing and move through his career, he eventually discovered that he had a talent for more than printing alone. It was operations – making any and every process better – that he was interested in.

“I was labeled a printing guy, but I came to discover that it doesn’t matter as much what you make – websites, law books, windows, scotch tape – I’m engaged as long as I am solving problems and making processes better,” said Yolitz.

Yolitz’s desire to create and solve problems accompanied him wherever he went. In the early 1990s, he noticed that traffic congestion at the junction of I-494 and U.S. 61 was a growing problem that desperately needed a solution. Taking matters into his own hands, he started making phone calls and activating local public officials, supporters and the Minnesota Department of Transportation. Through his leadership, dedication and tenacity, Yolitz and others were able to vastly accelerate the project forward, receive $500 million in state and federal funding and see work begin on the massive undertaking in 2002 (and eventually be completed in 2010).

To read the entire profile on Yolitz, visit the Knowledge Effect blog.