Recently, Joshua Kubicki, who designs new business models and innovation strategies for law firms and corporations of all sizes and is an adjunct professor at Michigan State University College of Law, visited Thomson Reuters for an employee event. While he was here, David Curle, director of strategic competitive intelligence at Thomson Reuters, sat down with Kubicki to talk about the major influences transforming the legal marketplace. First, they talked about new start-up organizations that are impacting how customers, especially consumers, engage with legal services. Then, Kubicki elaborated on his perceptions of product development and how “design thinking” can help identify new opportunities for growth. You can view the two-part interview below.

Read more about Kubicki’s background here.