Elite general session showcases customer voice
The general session at the 2012 Elite User Conference focused on the power of the customer’s voice.
Bill Burch, senior vice president of Sales, opened the session discussing how the product and integration strategy of Elite has been defined by changing conditions in the law firm space with the focus on risk, client, financial, matter and risk management, or whole firm management. This approach has been inspired by customers who asked for greater mobility, flexibility and power. “We’re making our core applications work together so you can run your firm,” said Burch. “Your organizations are facing new challenges in risk and compliance, greater financial pressure and changing technologies.” Elite is responding with products and services designed to help customers move ahead with a real advantage in the marketplace.
Elisabet Hardy, vice president of Product Management, previewed Enterprise 3.10 – a release designed almost entirely around the priorities set by end user survey participation early in the development process. “It is pretty great to have a customer base so involved with setting a release,” Hardy said.
Hardy also shared some highlights on the upcoming release of Elite 3E 2.7, which will be in beta in the near future, and the 3E mobile app.
Steve Goldman, vice president of Services & Support, talked about feedback received through the We’re Listening program at last year’s user conference. “We got the message loud and clear that you want us to have more ownership in your implementation process,” said Goldman. He shared new processes for post-sales checkups that will ensure customers are supported and implementations go smoothly.
