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Mike Carlson

It’s the little things: Recent Westlaw enhancements

  This post was written by Mike Carlson, reference attorney advisor at Thomson Reuters I’m very excited to be attending the American Bar Association (ABA) Techshow next week in Chicago. The Techshow is a great time for me to receive feedback, discuss product ideas and updates to Westlaw, and other legal solutions. So often, it’s …

  • April 10, 2015
  • Susan Martin

Lessons learned at AALL

This post was written by Mike Carlson, reference attorney at Thomson Reuters Reference attorneys have always had a strong affinity with law librarians. Our jobs are similar. We respond to a maddeningly diverse set of research requests and, as the legal market changes, so do our responsibilities. Now, we find ourselves taking on more responsibilities …

  • July 18, 2013
  • Susan Martin

From the floor at AALL: Practice technology for academics

This post was written by Mike Carlson, reference attorney at Thomson Reuters Reference attorneys are among the folks participating in this year’s American Association of Law Libraries (AALL) conference. At the end of the first day on Sunday, we chatted about some trends we noticed working the trade show floor. One clear trend was the …

  • July 15, 2013
  • Susan Martin

Thomson Reuters uses social media to engage in customer support initiatives

Two years ago, an innovative customer service strategy began to emerge at Thomson Reuters that would eventually evolve into the company’s Customer Experience Operations’ use of Twitter to find and respond to customer complaints. The project began in 2010 with the Reference Attorney Summer Associate Blog, which was targeted toward summer associates at law firms. …

  • February 13, 2013
  • Susan Martin

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Press Releases

Anti-Money Laundering Compliance Leaders Addressing New Requirements with Technology, Staff
MINNEAPOLIS-ST. PAUL, October 24, 2018 – The commencement of anti-money laundering (AML) requirements for financial institutions issued in May 2018 has caused increasing numbers of firms to shift their... Read more ...
Oct 24, 2018
Thomson Reuters Unveils New Legal Research Platform with Advanced AI: Westlaw Edge
MINNEAPOLIS-ST. PAUL, July 12, 2018 – Thomson Reuters today introduced Westlaw Edge, the latest advancement in legal research, providing legal professionals with the next generation of AI-driven legal search,... Read more ...
Jul 12, 2018
Thomson Reuters Legal Tracker LDO Index Notes Budget Squeeze, Prioritization of Cost Controls and Technology
Report details focus on legal operations, workload increase EAGAN, Minn. June 25, 2018 – For many corporate legal departments, budgets are not keeping up with the growing volume of... Read more ...
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