Substantial growth, global expansion for Serengeti
Continuing to solidify itself as the market leader, Serengeti Tracker closed 2014 with more than 800 client companies on its roster. This marked an increase in its client’s base of more than 240 percent over the last four years while maintaining a 99 percent retention rate.
Serengeti Tracker is the legal profession’s most widely used and highest rated e-billing and matter management platform.
Eric Ruud, managing director for Legal Enterprise Solutions atThomson Reuters is delighted by the growth. “Our expansion and retention underscore the role Serengeti Tracker plays as a valuable and trusted resource to corporate legal departments,” he said. “Efficiency is critical to in-house and law firm teams and Serengeti is central in our customers’ efforts to streamline e-billing procedures, improve matter management, reduce redundancies, and augment collaboration with outside counsel.”
According to Joseph Waiter, general counsel for Houston, Texas-based Total Safety, a leading global provider of integrated industrial safety services, it was important to have a matter management and e-billing system that would streamline their department and improve efficiency. “When I inherited the Total Safety legal department a little over a year ago, the file system was outdated and in a format which was not searchable. I felt strongly that we needed a best-practice matter-management system for all the legal department contracts, litigation and other relevant records, as well as an e-billing tool.
“After looking at several solutions, we were up and running on Serengeti Tracker with the help of their on-site consulting services within three months. Since then we have even brought Serengeti back to Houston to further optimize our usage of Tracker,” added Waiter.
Additionally, Serengeti received high marks in recent analyst reports evaluating Enterprise Legal Management (ELM) solutions. The Hyperion MarketViewTM Report recognized Serengeti Tracker as an Advanced Solution. Gartner recognized Serengeti Tracker for its “Ability to Execute” in their most recent “Magic Quadrant for Enterprise Legal Management” report.
“Business is global and we continue to see an increase in Serengeti customers outside the United States,” added Ruud. “To help us continue to serve our Serengeti Tracker customers and grow, we recently added servers to Thomson Reuters state-of-the-art data center in the UK. This continued global investment provides a comprehensive hosting service for customers and emphasizes our commitment to the corporate legal sector, global expansion and our customers’ global growth.”
